Bell Canada has killed my local bookstore

Independent bookstores across North America are in trouble. The business model is changing as more and more readers move to tablets and e-readers, with competition from video games and the lure of all that is available on the Internet.

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When an independent bookstore finally finds that its business is no longer working, and it announces that it is shutting down, part of any community dies with that bookstore. The death of the local independent bookstore, general or specialized, mom and pop operation or bibliophile specialized, is always news.

My local bookstore in Kitimat is about to close.

It wasn’t the marketplace (as such).

It was murder. Murder most foul. It was killed by Bell Canada.

No, this wasn’t a case of Bell wanting to increase the number of downloads of e-books and magazines on smart phones and tablets. Bell is a big, dumb corporation and the left hand doesn’t talk the to right hand that way.

In Kitimat, the store is Bookmasters/The Source. Now you begin to understand. As well as the local book, magazine, toy and souvenir shop, the store is a Source franchise.

It’s not that this was an unsuccessful franchise. The Source (Bell) Electronics (the corporate entity) last week suddenly cancelled the franchise contracts of 10 small mom and pop, hybrid Source stores across northern British Columbia, putting 10 small businesses out in the cold, out of pure, stupid corporate greed. The Source (Bell) Electronics plans to replace the mom and pop stores with the kind of high pressure sales 鈥渇ull service鈥 stores you see the major metropolitan areas.

So before going back to the issue of the bookstore, let’s look at the decision by Bell’s corporate headquarters and ask, does it even make business sense?

The question that you have to ask up here is: will there be enough business in the small communities of northern BC to sustain a full up The Source with its obnoxious high pressure sales people, most of whom actually know very little about electronics, other than what is some sales manual? Given the uncertain economic conditions here, I doubt very much if a corporate Source store will succeed in the long run. Interestingly The Source is still promoting hybrid stores under The Source Express franchise, so the question is why are they killing the stores in northern BC? Is there any solid business research behind this move? Or it is an ego-trip from corporate?

Source logo with daggerThere is already talk across northwestern British Columbia of a boycott of the new stores, in protest to this high handed corporate action.

A boycott might actually succeed. There is, of course, fierce competition in electronic retailing, both from national chains and from locally owned electronic stores. In northwestern BC, there is a decades long tradition of mail order, going to back to the time when there was little available at retail due to relative isolation and transportation problems. Now it is easy to order via Internet or on E-Bay. Almost everyone I know up here provides regular work for Canada Post and FedEx or UPS.

(An aside: When the old Radio Shack stores became The Source in Canada, the electronic parts and gadgets that were once carried by Radio Shack disappeared. When, as a TV news freelancer, I needed some gear, I was told by Bookmasters/The Source that they carried it when they were Radio Shack but it was no longer available via The Source. I bought the gear I needed on E-Bay from California)

Another reason that I am pissed off at this. It is going to cost me money. Bookmasters/The Source carries magazines not available on the racks of Overwaitea or Shoppers Drug Mart. With no bookstore in town, if I want those magazines, which are not available electronically, I am going to have drive 60 kilometres to the next nearest bookstore in Terrace once a month or pay postage fees which, for American magazines, are often higher than the subscription fees.

I found about the store closing on the weekend from a friend, I visited the store today (unfortunately all the bookshelves had already been sold).

Today, the more I think about it, even though it is an example from a small town, Bookmasters could actually be a viable business model to sustain independent bookstores, by combining paper books with electronics.

Yes, I frequently buy e-books from Amazon or Apple for my iPad. I see a review or a mention in a news story or on a website and I can download the book with a click.

When it comes to the simple joy of reading, the trouble with Amazon/Kindle or Apple is that often there is not enough information provided that let’s me decide to buy a book. That’s where browsing the bricks and mortar bookshelves comes in.

Take science fiction, unless I read a review in Analog (which will no longer be available in Kitimat after Bookmasters closes) I can’t tell from the one or two sentences on an e-book page whether or not this book is worth buying. Browsing the small science fiction section in Bookmasters let me look at the cover, look at the blurb at the back, perhaps the first few pages and then decide whether to buy and I often do buy.

The other point about a physical, bricks and mortar bookstore is serendipity. Amazon may have recommendations based on past purchases, but there is no way Amazon can tell that a book I see on a shelf in a store will grab my interest. I seldom leave a bookstore without some serendipitous purchase that would never appear on my Amazon profile.

The book business is increasingly moving toward the electronic.聽Some bookstores are already selling iPads and Kindles. At the same time, some publishers and business analysts are saying (hoping?) there will still be a demand for a physical book.

It seems to me that if we want the independent bookstore to survive as a viable business model, that there should be serious consideration of a hybrid store that sells both books and electronics. A store could sell either hard copy books or e-books through some sort of download station. That way the customer has a choice. That store could also a sell a selection of tablets and other e-devices, selected software and who knows what is around the corner.

Consider the camera store. In the past decade, the camera store has gone from selling film cameras, film and darkroom equipment (remember darkrooms and chemicals?) to what is essentially an electronics store, selling digital cameras (and camera accessories), software, tablets, memory cards and all kinds of accessories. The old film camera shops that refused to move to electronics are long gone. (But the surviving stores still sell used film cameras to enthusiasts)

Who knows what the future will bring in e-books? The explosion in tablets in the past few months is probably only a hint of things to come. Independent bookstores that stick with the old model will die. But, as I said, communities thrive on bookstores. Independent bookstores have to be on the front lines of e-innovations. Surviving independent bookstores should perhaps start looking to the camera retailer as a possible model for adapting to a fast changing future, 聽just like a camera store does today,聽selling 鈥渃ontent鈥 and 鈥渃ontent delivery鈥 in multiple forms, including the good, old-fashioned books first brought to us by Johannes Gutenberg..

So for now, the closing of Bookmasters/The Source in Kitimat will usher in another example of the current corporate monoculture. Bell#FAIL

But perhaps, the silver lining in this cloud (and it is overcast and snowing in Kitimat today) is that the hybrid electronic stores in the small markets of northern BC could be resurrected 聽across the world as way of saving the independent 鈥渃ontent鈥 store.

 

 

 

In the beginning: Why the media couldn’t charge for content.

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If only, if only, my colleagues say, if only the news media had started charging for content when they launched聽their first websites.

If only the media had charged, then none of the current problems of free content would have happened, the public would know that content costs money and the newspapers and TV stations would have a second, strong聽income stream and all would be well. There would be lots of good, high paying jobs and the money to do real聽journalism rather than celebrity silliness.

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If only……

 

So now there is a search for scapegoats. Media managers who have shown that they are completely incompetent in running traditional print and broadcast are an easy and obvious target.

Others blame the tech community and a聽misunderstanding of the truncated quoting of Stewart Brand, “information wants to be free.”

Then came Wired聽editor Chris Anderson’s nasty tract, Free. The main flaw in “free” is the assumption that the concept can transfer outside the tech and science fiction communities.聽 Unlike commodity (or atom)聽 based corporations, for creative individuals and most of the media, “Free” usually doesn’t work outside those arenas, an inconvenience that the advocates of “free” constantly ignore. What is left is聽 basically a schoolyard bully taunt: “So there, free is聽the future, so take your medicine and work for nothing.”

Most of the people who ask the question and provide answers were not around in the earliest days of online聽news media. So that is why there is a belief that if somehow the media had charged in the early days, today all would be well.

Yes, there was one day and just one day, when, if the media had got its act together, it could have started聽charging for online news, September 1, 1993. The trouble was that聽 there were no major media on the Internet聽in a big way come that September.

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I was present at the creation of online media

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I was working in “online media” long before the launch of the World Wide Web, back in the days of videotex and聽teletext from 1981-1985.

The Internet played a role in my science fiction short story Wait Till Next Year, published in Analog in聽November, 1988 (although I got some of the tech details wrong).

I got my first Internet account in August 1993. Note I am a very early adopter and got in just before the Internet tsunami a month later in September 1993.

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I co-wrote the first book on Researching on the Internet, published in the fall of 1995. So I was researching聽the state of the internet, the web, and the media at the first moments of news on the web.

I was the third employee assigned to CBC News Online, April 1, 1996.

The cold, hard fact is that web evolved with free content. It had little to do with Stewart Brand. So when聽the media first ventured onto the web, the media had to play by the rules at the time. Those rules appeared to聽say, “commerce on the Internet is a no- no.”

The Genesis of the media on the Internet

 

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In the beginning, (in 1968-1969) US Department of Defence created ARPANET.

And DOD saw that it was good.

DOD said let the military and the scientists communicate.

And the military and the scientists communicated.

And DOD saw that it was good. The American was getting a good return for their money.

But then there was darkness on the face of ARPANET,

DOD saw that too many people had access to the ARPANET and most of the users didn’t have security clearances.

DOD said in 1983, we will create a separate MILNET and give the scholars ARPANET
In 1984, the National Science Foundation created NSFNET.

And DOD and NSF saw that it was good.

Thus TCP/IP spread to universities around the world.
And the scholars saw that it was good.

The techs improved a system called UUCP and created protocols for e-mail, ftp and newsgroups.

And the techs saw that UUCP was good and said GNU, thus, this protocol shall be free to all.

The campus deans said let us have more access to ARPANET, NSFNET,TCP/IP and UUCP NET via private sector聽telecoms who can do the wiring.

Verily the private sector telecoms wired the universities and the laboratories and created dial up for scholars聽in their homes.

The telecoms reaped great profits of gold and silver and precious things from those wires.

And DOD and NSF and the scholars and the techs and the telecoms saw that it was good.

NSF decreed that NSFNET and ARAPNET shall be free from commerce, for it was the will of the community that聽the networks are for education and the spread of human knowledge.
And so NSF said we shall cast out UUCP NET because it can be used for commerce (but we will still use the free聽software they developed).

And thus UUCP NET was cast out.

The telecoms and the nations of the world far from North America agreed that this networked system was good and聽created their own networks.

And they all saw that it was good.

Thus it came to pass that the universities which had journalism schools gave their students access to what was聽now known as the Internet.

And lo and behold it appeared to be free (although their accounts were paid for,聽in part, by tuition fees). The students were taught that the Internet was educational and thus should be free聽for all.

At the same time their elders in journalism who loved tech were using another system called CompuServe (which聽the elders had to pay for with their credit cards).
The journalism students and聽j-professors came on to CompuServe said “Behold I bring you tidings of great joy. There is this wonderful聽thing called the Internet and it is free.”

It came to pass that Tim Berners-Lee at CERN created the World Wide Web.
And all saw that the World Wide Web was good.

So the professors, and the students and the reporters and the editors, all of whom loved tech, all rejoiced聽when they saw the World Wide Web. For they thought they had found the perfect way to deliver the news.
Out of a whirlwind came Netscape.245-netscapes.jpg

At first only the techies loved Netscape.

Then Netscape said we shalt have an IPO.

In the year of our Lord 1995, on the ninth day of August, the IPO came to pass, and it was wonderful and the聽Netscape stock set a record on Wall Street.

So Netscape became front page news and was high on the evening聽newscasts.

The media barons and all priests and scribes of the news temples saw that much gold and silver was going to聽Netscape and asked “What is going on?”

So the barons and the priests and the scribes summoned those of their followers who were techies and said “Tell聽us, what is this Internet? What is this World Wide Web? Why is Wall Street giving gold and silver and precious things to Netscape?”
The techie reporters and editors said to the barons, the priests and the scribes, this is the Internet, this is聽the Web.

The techie followers showed the barons, the priests and the scribes their personal websites. Thetechie editors showed the barons, priests and scribes the under the table news sites they had created. They聽told the exalted ones this World Wide Web is perfect for delivering news, you can have text, you can have聽pictures, you can have audio and you can even have video.

The barons and the priests and scribes decreed to their techie followers and editors. “Thou shalt build websites for our news operations.”

So the techie news people and the tech techies laboured mightily and created websites. They presented the聽websites to the barons, priests and scribes.

The barons, priests and scribes looked at the websites and saw that they were good. So they told the news聽people and techies that they had done a great service and would be rewarded from the gold and silver we get from this new World Wide Web (although the barons, scribes and priests, like all their kind, were lying and聽did not intend to really reward their followers).

The techie news people and the tech techies trembled and quaked but bravely told the barons, priests and聽scribes, “No, oh exalted ones, that is forbidden. It has been decreed from on high that there will be no聽commerce on the Internet.” And they were sore afraid.

The barons, priests and scribes said to themselves, “What the fuck is going on?”

So that’s the story.
.
聽From creation to evolution

There are two key points.

First, as is well known, the Internet did evolve from military, scientific and university communications聽systems which were, on the surface, free, although, of course, largely paid for by the American taxpayer and聽university endowments

The culture of free exchange of information is the basis of scholarship, but is, of聽course, paid for behind the scenes, by government, foundation and endowment funding. Thus the culture of freeinformation existed at the core of Internet use at the time the media first began to be interested in putting聽news on the web.

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Second, in the early 1990s, before the rise of the independent Internet Service Providers and the expansion of services by the telecoms, large and small, the main communication network for the Internet in North America was the NSF Backbone, the high speed Internet communications network run by the U.S. National Science Foundation, which as part of its policy, forbade the use of the backbone for commercial purposes.

Thus in theory, and the conventional wisdom believed, no one using the Internet for commercial purposes, and that would have included charging for news, could use the main North American Internet information聽communications backbone.

But, in reality, the situation was a lot greyer and not so black and white.

I kept all my research material from the time in 1993-1994 (which I recently donated to the York University聽Computer Museum)when I was writing Researching on the Internet.

Here is what a couple of the leading books of the time said (books which most libraries, I suspect, discarded聽long ago and so are no longer available to those who lament the media if only)


Internet Companion A beginners guide to global networking
Tracy LaQuey with Jeanne C Ryer, Addison Wesley,聽May 1993, put it this way:

Probably the best known and most widely applied is NSFNETs Acceptable Use Policy , which basically states the聽transmission of “commercial” information or traffic is not allowed across the NSFNET backbone, whereas all聽information in support of academic and research activities is acceptable.

It sounds somewhat complicated, but you need to remember the original Internet began as US government鈥慺unded聽experiment and no one expected it to become the widespread, heavily used production network it is today.

It’s聽going to take a while for commercialization and privatization of these networks to occur. The Internet as whole continues to move to support鈥戔憃r at least allow access to鈥戔憁ore and more commercial activity. We may have to deal with some conflicting policies while the process evolves, but at some point in the Internet future,聽free enterprise will likely prevail and commercial activity will have a defined place, making the whole issue moot, In the meantime, if you’re planning to use the Internet for commercial reasons, make sure the networks聽you’re using support your kind of activity.

 

Another book, just a little later, Kevin M Savetz Your Internet Consultant The FAQs of Life Online. Sams, 1994

Commercial activity isn’t allowed on the Internet? It’s purely an academic and educational network, right?

People who advertise and sell stuff on the net should be flogged, right?
Yes and no. As mentioned earlier in this book the Internet is composed of a variety of different networks. Each聽network has its own set of rules, called acceptable use policies.

Certain networks [particularly the National Science Foundation network, the NSFnet, have strict acceptable use聽policies that ban most types of commercial use.

On the other hand, another backbone network within the Internet聽world has been finding considerable interest among commercial internet users鈥戔憈he Commercial Internet Exchange聽(CIX). The acceptable use policies of CIX are much more broad and advertising and selling are both within its聽purview. So although commercial activity isn’t allowed on certain parts of the Internet, it is allowed on聽others.

People who advertise on the Internet should only be flogged for heinous violations of Internet culture, such as sending unsolicited junk e鈥憁ail or posting commercial messages to Usenet groups that aren’t supposed to be聽used for commercial messages.

In the same book, another writer, Michael Strangelove, answered the question (key for the media in retrospect聽and somewhat prescient as well)

Is advertising allowed on the Internet?

…many people see internet as a noncommercial, academic, purely technical environment.聽Not so: today about fifty per cent of the Internet is populated by commercial users, The commercial Internet聽is the fastest growing part of cyberspace,

Businesses are discovering that they can advertise to the Internet community at a fraction of the cost of traditional methods. With tens of millions of electronic mail users out there in cyberspace today . Internet advertising is an intriguing opportunity not be overlooked. When the turn of the century rolls around and there聽are one hundred million consumers on the Internet, we may see many ad agencies and advertising supported聽magazines go under as businesses learn to communicate directly with consumers in cyberspace.

 

Those were print books aimed at the newbie Internet user.

But it also means that if the media had had the foresight to get on the Internet in the earliest years聽of the 1990s, they would have had to become part of the proposed Commercial Internet Exchange.

But in 1991,聽92, 93, online in a newsroom was confined to what was called in many American (and Canadian) newsrooms, the “geek in the corner.”

The situation was already changing even as those books went to press.

Here is how Wikipedia explained the changes.

The interest in commercial use of the Internet became a hotly debated topic. Although commercial use was聽forbidden, the exact definition of commercial use could be unclear and subjective. UUCPNet and the X.25 IPSS聽had no such restrictions, which would eventually see the official barring of UUCPNet use of ARPANET and NSFNet聽connections. Some UUCP links still remained connecting to these networks however, as administrators cast a聽blind eye to their operation….

In 1992, Congress allowed commercial activity on NSFNet with the Scientific and Advanced-Technology Act, 42聽U.S.C.聽搂聽1862(g), permitting NSFNet to interconnect with commercial networks.[31] This caused controversy聽amongst university users, who were outraged at the idea of noneducational use of their network

 

So, the US Congress had opened up the Internet to commercial activities in that country.

 

The geeks, bearing content

 

Most of the media was聽still clueless and didn’t jump to the opportunity, even if they ran Sunday feature stories on the geeks or聽closing items on the evening news about this thing called “The Internet.”

It is likely that the vast majority聽of executives with their eyes on Wall Street and paying consultants pushing 1970s media models had no idea that聽they employed a “geek in the corner,” much less what the geek was doing.

Apart from tech companies, both hardware and software’s growing giants plus the small office start ups and聽computer science grad students with big ideas, which made up most of Strangelove’s “commercial activity,” the聽private sector around the world was slow to take up the challenge.

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The CBC, as Canada’s public broadcaster, had, at least in those days, a mandate to experiment and innovate. So聽in 1993, CBC began an experiment working toward streaming radio on the Internet, in cooperation with the聽Communications Research Council. But as an experiment and coming from a public broadcaster there was no聽thought of charging for the service. (The history of the early days of CBC.ca shows the kinds of problems that聽executives faced. And it was a lot harder for the private sector which was expected to make money and even聽harder now 聽in the era of bean counting consultants and their talk of profit centers).

When business executives finally realized that the Internet was open to commerce, the news media was one of the聽first industries to make a major effort to invest on posting their material, most of it repurposed on the World Wide Web. The move was most often driven by those managers and employees who were still around from the聽videotex and teletext days, who saw web based news might succeed where the 1980s projects failed. Usually,聽these experiments were not sanctioned by head office and the money came from a little creative budgeting.

That聽meant the content had to be free, right from the beginning.

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There’s one factor, that today’s audience metrics obsessed media bean counters have never considered when they聽say “If only. ” Their all important audience. The audience for online news in the mid-1990s were Internet and Web early adopters and most had adopted the culture of free information. In those early days, no media was聽willing to make an investment in online content that was actually worth paying for. Most of the news was聽repurposed from existing print, radio or television, which was readily available (for a price, of course)

So when the first media pioneers ventured on to the Internet in the mid-1990s (including CNN, NBC, the CBC聽where I worked, the Raleigh News and Observer, The Globe and Mail and The Toronto Star and others) the media聽was caught in an evolutionary feedback mechanism.

To attract the early adopter audience, the news had to be聽free. The audience that might have paid was not yet online (although the richer business types were using聽proprietary electronic services–which meant they didn’t need to pay for web content either. That pre-web willingness to pay for business information is why the聽 Wall Street Journal paywall has worked while others failed). 250-timecover2s.jpg

Where was the money聽to come from? The early click through rates for the first banner ads (which many in the audience actually objected to) were dismal.

Development of good websites cost time and money and the media was already facing the culture of free. (I聽predicted trouble for newspapers when I was interviewed by Craig Saila for the Ryerson Review of Journalism in聽fall 1996, an article published in spring 1997 www.clueless.@nd.hopeless.ca (Registration required) 聽 (Also available on Craig Saila’s site)

The headline pretty much sums up the attitude the students of the time had to media management which was failing to adapt to the fast changing environment.

Looks like the students were聽right. The Ryerson article was just about the media that had had the courage to venture on to the web by the fall of 1996.

Most of the news media were late comers and took almost a decade to catch up in page views聽with the early starters. The late comers couldn’t charge for their content because 95% of those early online services, their competitors, were free. Neither were putting that much money into real web content.

If only

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There was one day that all the media could have made sure they could charge for content. September 1, 1993.

For it was in September 1993 that the Internet (not yet the web) took an evolutionary leap from a government,聽military and academic information network and communication system to one used by the public.

In September聽1993, America Online, then the largest paid service, opened a gateway to Usenet, the “newsgroups” of the聽Internet for its subscribers. It was a time for those who then thought the Internet was their exclusive domain remember with horror, called by some the tsunami or the beginning, as described by Wikipedia as the聽“Eternal September,” when their private party ended.

Yes there were a few news organizations with a presence on CompuServe or America Online on September 1, 1993 but far too few and the content was far too thin.

If the media wanted to charge for content, after September 1993, when the thousands of AOL subscribers聽ventured on to the adolescent Internet of the time and embraced the culture where they expected free content, it was already too late.

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A tectonic collision occurred that September, the leading edge of one continent collided with another.

Invasive species penetrated the long balanced media ecosystem and disrupted it beyond imagination. So will聽evolutionary forces work, will the news media adapt to the new environment鈥?

Related

Thirty Years in New Media

Thirty Years in New Media Part II The Veteran Strikes Back

 

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